General FAQs:
1)What is customer support management, and how does it work?
We handle your customer inquiries across multiple channels (email, live chat, ticket systems) to ensure timely and efficient responses. Our service is cost-effective, scalable, and designed to fit your business needs.
2)How does the per-query pricing model work?
We charge based on the number of customer inquiries we handle for you each month, rather than billing by hours worked. This ensures predictable costs and greater efficiency.
3)What types of businesses do you work with?
We specialize in supporting startups, eCommerce brands, SaaS companies, and service-based businesses. Get in touch to see how we can help your brand.
4)Can you handle technical support queries?
Yes, we offer technical support for basic and moderate troubleshooting, helping customers resolve common software or service-related issues.
Service & Contract FAQs:
1)What is included in your weekly reports?
Our reports provide insights into the most common customer issues, response times, and customer satisfaction trends. We also offer recommendations to improve your support process which can improve customer retention.
2)Do you offer 24/7 support?
Yes, 24/7 support is available as an add-on service for clients who require continuous coverage.
3)Do you offer month-to-month contracts?
Yes, we offer rolling monthly contracts with a 30-day notice period. You can also choose a 6-month or 12-month plan for discounted rates.
Service & Contract FAQs:
1)Can you customize your service for my business needs?
Absolutely. We tailor our support services to align with your business processes, whether you need multi-channel support or specific response times. We will match your SLA times with your customers.
2)How long does it take to get started?
We can typically onboard new clients within 5–7 business days, depending on the complexity of your support setup.